At Zevarkart, we want you to love every piece of jewellery you order from us. We carefully check our products before shipping, but if you are not fully satisfied with your purchase, we are here to help with easy returns and refunds.

1. Return Period

  • You can request a return within 7 days of receiving your order.

  • After 7 days, we may not be able to offer a full refund or exchange.

2. Eligibility for Returns

To be accepted, returned items must meet these conditions:

  • The product must be unused, unworn, and undamaged.

  • It should be in the original packaging with all tags, labels, and accessories.

  • A valid order receipt or proof of purchase is required.

3. Non-Returnable Items

Some items cannot be returned due to hygiene and safety reasons. These include:

  • Earrings (for hygiene reasons, unless defective)

  • Customized or personalised jewellery (e.g., engraved items)

  • Jewellery bought under clearance, sale, or discount offers

  • Gift cards or digital products

4. Partial Refunds

In some situations, only a partial refund may be granted:

  • Items that show visible signs of wear or use

  • Items not in their original condition, damaged, or missing parts not due to our error

  • Returns received after the 7-day return period

5. Refund Process

  • Once we receive your return, our team will inspect it.

  • You will be notified by email or phone whether your return has been approved or rejected.

  • If approved, your refund will be processed and credited to your original payment method within 5–7 business days.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or payment account again.

  2. Contact your card company or payment provider—sometimes it takes extra time for the refund to appear.

  3. If you have checked everything and still don’t see the refund, please contact us at [Contact Us page].

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same product, please contact us.

8. Sale & Discounted Items

Only regular-priced jewellery can be returned or refunded.
Sale, clearance, or discounted products are non-returnable and non-refundable.

9. Gifts

  • If the item was marked as a gift during purchase and shipped directly to you, you may receive store credit for the return value.

  • If the gift was not marked as a gift at checkout, the refund will go to the original purchaser.

10. How to Return

To start a return, please reach out to us through our [Contact Us page]. Our support team will guide you through the process. Please note that:

  • Customers are responsible for the shipping costs of returning items (unless the return is due to our mistake).

  • Shipping costs are non-refundable.

Thank you for shopping with Zevarkart. We value your trust and will always try to make your jewellery shopping experience simple and worry-free.